HOW DO I PLACE AN ORDER?
You can place an order by filling out an order request form or picking out your items and putting them in your cart, once we get your notification we would get back to you via email or call.
You can also order by using our helpline 08034004229 or by chatting with our virtual assistant on WhatsApp and by sending us a direct message on Instagram @the.pinkdynasty
WHAT ARE THE PRICES OF YOUR PACKAGES?
Each package is customized to fit the budget of each client , however our price range starts from 2,000NG per head for souvenirs (bridesmaid packages, graduation packages) per head and 5,000NG per single order.
DO YOU OFFER TAILOR MADE PACKAGES?
Yes all our packages are tailor made to fit everyone’s budget.
DO YOU HAVE SIGNATURE PACKAGES?
Yes we have 5 signature packages ,
The sugar rush box, The De la Rosa box, The Trident box, The Zen Box and The Candy Bouquet options.
HOW LONG BEFORE I RECEIVE MY ORDER?
Items will be delivered within 24 hours of payment made Monday to Saturday.
If the item is a personalised item, please allow up to 1 week for the item to be made, and shipped. If it is going to take any longer, I will contact you.
Please note during peak seasons such a Christmas, Valentine ,Easter etc it may take a little longer for your item to be sent so it is advisable to order ahead.
HOW LONG DOES SHIPPING TIME TAKE?
Please allow 5 business days for the item to reach you
If you are in a hurry, you can choose express delivery or postage.
CAN I GET MY ITEM GIFT WRAPPED?
Yes, we offer this service for free. However if you desire a customized wrapper inform us by mail.
CAN I CURATE MY OWN BOX?
Yes you can, once you have checked out, please send us an email to notify us you would like a gift box made with your items.
IF THE ORDER IS A GIFT , WILL AN INVOICE BE SENT TO THE RECEIVER?
No, we will always send the invoice via email. Please ensure you enter your email address
DO YOU OFFER RETURNS?
Yes we do within 2 days (Local) and 7 days (international) of receiving the item unless the item was personalized then we are unable to offer a return
You will have to pay for return postage or delivery charges. The item must be in the exact same condition it was received in. We will give you a store credit for the return. Sorry no refunds.
CAN I CHANGE OR CANCEL MY ORDER?
Yes as long as the item hasn’t been sent. If it is a personalized item we can cancel your order as long as the item hasn’t been started, just send us an email.